At Sohni Traders, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we have created this Return & Refund Policy to make the process simple, transparent, and convenient for our customers. By purchasing from Sohni Traders, you agree to the terms outlined below.

Eligibility for Returns and Refunds

Products may be returned or refunded if they meet the following conditions:

• The item must be returned within 7 days of delivery.

• The product must be unused, undamaged, and in its original packaging.

• Proof of purchase (order number or invoice) must be provided.

• Products that are used, damaged, altered, or not in their original condition are not eligible for return or refund.

Non-Returnable / Non-Refundable Items

Certain products are not eligible for returns or refunds, including:

• Perishable items (if any)

• Customized or personalized products

• Items marked as “Final Sale”

Return and Refund Process

To initiate a return or request a refund:

1. Contact our customer service team at info@sohnitraders.com or call 0335-2093555 within 7 days of delivery.

2. Provide your order number and the reason for the return or refund.

3. Pack the product securely in its original packaging.

4. Ship the product to the address provided by our support team.

Note: Return shipping charges are the responsibility of the customer, except when the product is defective or incorrect.

Approval and Processing

Once we receive and inspect your returned item:

• Approved Refunds: Refunds will be processed within 7-10 business days to your original payment method.

• Rejected Refunds: If a return does not meet our eligibility criteria, it will be rejected and the product will be returned to you.

Exchanges

Exchanges are possible if the product is defective or damaged. Contact our customer service team immediately to arrange an exchange. Replacement items will be shipped once the original product is received and inspected.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery. Provide photos and order details to ensure a quick resolution. Sohni Traders will cover the cost of shipping for replacement or corrected items.

Refund Method

Refunds will be issued via the same payment method used during the original purchase. Please note that processing time may vary depending on your bank or payment provider. Sohni Traders is not responsible for any bank or transaction fees applied by your payment provider.

Contact Us

For any questions, assistance, or concerns regarding returns, exchanges, or refunds, please contact our customer support team:

Email: info@sohnitraders.com
Phone: 0335-2093555